geta9 Privacy Policy
The security of your personal information is our top priority. This policy describes in detail how we collect, use, and keep your information secure.
geta9 ("we", "our" or "platform") is a trusted online casino and sports betting platform in Bangladesh. By using our website geta9.cam, you are considered to have agreed to the terms set out in this privacy policy ("policy"). If you do not agree with this policy, please refrain from using our platform. This policy applies to all users of our services.
What information do we collect?
When creating an account and using services on geta9, we collect the following types of personal information:
a) Information you provide directly:
- Full name, date of birth, and national identity card number (for age verification)
- Email address and mobile number
- Residential address
- bKash, Nagad, Rocket or Upay number and bank account details (for processing transactions)
- Messages sent to support via live chat or email
b) Automatically collected information:
- IP address, browser type and version
- Device information (operating system, device model)
- Pages visited on the platform, session duration, and click patterns
- Information collected from cookies and similar tracking technologies
- Gameplay history, bet amounts, and transaction records
We only collect information that is necessary to provide our services. Collecting unnecessary or excessive information is against our policy.
Purpose of collecting information
geta9 uses your personal information for the following purposes:
- Account management: To handle registration, verification, login, and account security.
- Age verification: To approve accounts only for users aged 21 or older.
- Financial transactions: To process deposits, withdrawals, and bonus payments.
- Identity verification (KYC): To carry out verification processes required to prevent financial fraud and money laundering.
- Customer support: To resolve your questions and issues quickly and effectively.
- Responsible gaming: To identify gambling addiction and help set limits.
- Platform improvement: To analyze user experience and improve the quality of services.
- Legal compliance: To comply with applicable laws and regulations and to resolve disputes.
- Promotional communications: To inform you of bonuses, offers, and updates, subject to your consent.
We never sell your information to third parties for marketing purposes.
Data storage and security
geta9 places the highest importance on the security of your information. We have implemented industry-standard technical and administrative security measures:
- SSL encryption: All data transmissions are secured through SSL/TLS encryption.
- Secure servers: Your information is stored in secured and controlled data centers.
- Access control: Only authorized staff can view personal information.
- Regular security audits: Regular security audits are conducted to identify and address system vulnerabilities.
- Password hashing: Your password is never stored directly — strong hashing algorithms are used.
However, no transmission of information over the internet is completely secure. In the event of a security breach, we will notify affected users as soon as possible in accordance with the law.
Your information will be retained for a specified period as required by law, both while your account is active and after it is closed.
Sharing information with third parties
geta9 may share your personal information with third parties in the following limited circumstances:
- Payment processors: Only the information necessary to complete transactions with bKash, Nagad, Rocket, Upay, and banking partners.
- Game providers: Providers such as Pragmatic Play, Spribe, JILI, and PG Soft may receive minimal information for gameplay verification.
- Technology services: Technology providers required to operate the platform (hosting, analytics) — they are bound by strict confidentiality agreements.
- Law enforcement agencies: Information may need to be provided in accordance with a court order or legal obligation.
- Fraud prevention: With specialized agencies to prevent financial crime and identity fraud.
Outside the reasons stated above, we do not disclose your information to third parties under any circumstances. Our third-party partners are also committed to maintaining the same privacy standards.
Cookie policy
The geta9 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
We use the following types of cookies:
- Essential cookies: Required for login sessions, security tokens, and basic functionality.
- Functional cookies: To remember your preferences such as language and settings.
- Analytics cookies: To analyze platform usage and improve services.
- Security cookies: To detect and prevent fraudulent activity.
Cookies can be disabled by changing your browser settings, but this may affect some platform functionality. Disabling essential cookies will prevent you from logging in to geta9.
Your rights
As a geta9 user, you have the following rights over your own information:
- Right to access: Contact us to find out what information we hold about you.
- Right to rectification: You can request that any inaccuracies in your information be corrected.
- Right to erasure: You can request the deletion of information that is no longer necessary, beyond legal obligations.
- Right to object to processing: You can object to the use of your information for specific purposes.
- Data portability: You can request a copy of your information in a standard format.
- Withdrawal of marketing communications: You can opt out of receiving promotional emails or messages at any time.
To exercise these rights, contact us at [email protected]. We will respond to your request within 30 business days. In some cases, it may not be possible to fulfill a request in full due to legal obligations or legitimate interests.
Protection of children and minors
geta9 services are only for users aged 21 or older. We do not knowingly collect any information from minors.
During registration, we verify national identity cards or other government documents for age verification. If we learn that a minor has opened an account, that account will be closed immediately and all related information will be deleted.
If a parent or guardian believes their minor child has registered on our platform, please contact [email protected] — we will take prompt action.
Marketing communications and consent
Based on your consent, geta9 may contact you about the following:
- Information about new bonuses and promotional offers
- Notifications about new games and features being added
- Updates on BPL, IPL, T20, and other major sporting events
- Account security and important transaction notifications (these cannot be opted out of)
- Information and resources related to responsible gaming
You can stop receiving promotional communications at any time by going to your account settings or by emailing [email protected]. However, transaction and security notifications cannot be stopped, as these are essential for the security of your account.
International data transfers
geta9 works with servers and service providers located in various parts of the world. As a result, your information may be transferred to and processed outside of Bangladesh.
For any international transfer, we ensure that the receiving party maintains privacy and security standards equivalent to this policy. We protect your information in international transfers through appropriate agreements and security measures.
Data retention period
We retain your information in accordance with the following policy:
- Active accounts: All information is retained for as long as the account remains active.
- Closed accounts: Financial transaction records are retained for a specified period after account closure in accordance with legal obligations.
- Dispute situations: If a legal claim or dispute is ongoing, related information is retained until that process is complete.
- Marketing data: Deleted promptly after you withdraw your consent.
After the designated period, we securely delete your information or anonymize it in a way that makes it impossible to identify you.
Changes to the policy
geta9 may update this privacy policy from time to time. Such changes may be necessary due to changes in services, legal requirements, or technological developments.
For significant changes, we will notify you by email or through a clear notice on the platform. The "last updated" date will be shown at the top of each version. Continued use of the platform after changes are made will be considered as your agreement to the updated policy.
We encourage you to visit this page regularly to stay up to date with the latest policy.
Responsible gaming and privacy
geta9 places responsible gaming at the core of its values. We analyze your gaming patterns to identify potentially problematic behavior and provide personal support when needed.
Information collected for this purpose is used solely for your protection and is never used for marketing or any other purpose. To learn more about our responsible gaming policy, visit the Responsible Gaming page.
Contact us
If you have any questions, concerns, or requests to exercise your data rights regarding this privacy policy, please get in touch with us. Our dedicated privacy team is ready to answer any questions you may have.
You can also ask general privacy-related questions through our 24/7 Bengali live chat support. For complex requests, email contact is preferred, as it creates a written record and makes it easier for us to respond appropriately.
Privacy Support
Email Contact:
Live Chat Support: Available 24/7 in Bengali
Email Response Time: Within 30 business days
Website: geta9.cam